Question 1

What is your mailing address?

Accepted Answer

P.O. Box 1822 Decatur, GA 30031

Question 2

What is your fax number?

Accepted Answer

Fax number 770-558-6322  
Efax number 404-420-2292

Question 3

How do I check my account balance?

Accepted Answer

To check account balances you may call our office or contact us via email at pcpayeeservices@yahoo.com.

Question 4

How do I reach my account manager?

Accepted Answer

You may contact our office directly at 404-296-0340.

Question 5

Can I review and discuss my budget with my Account Manager?

Accepted Answer

Yes, you may schedule an appointment or conference call with one of your assigned Account Manager.

Question 6

How do I request additional funds?

Accepted Answer

Please call the office to request additional funds at least 3-4 days prior to when the funds are needed.

Question 7

When do I need to provide receipts?

Accepted Answer

Please fax receipts for large purchases to our office after items are purchased.

Question 8

How long does it take to void and reissue a lost check?

Accepted Answer

It will take 3-5 days to void and have a check reissued from our processing facility.

Question 9

What happens to the balance in a client's account when he or she passes away?

Accepted Answer

When a client passes away conserved funds in the clients account are returned promptly back to the Social Security Administration.

FREQUENTLY ASKED QUESTIONS